Frequently Asked Questions

1

What is ScalpPrep+?

ScalpPrep+ is a pre-service scalp irritation shield designed to prepare and condition the scalp before chemical services while supporting a balanced scalp environment. It helps create a more comfortable color experience without changing your existing service protocol.

2

What does ScalpPrep+ do?

ScalpPrep+ helps:
● Prepare and condition the scalp before chemical services
● Support the scalp's natural moisture barrier
● Help reduce sensations of burning, stinging, itching, and discomfort during processing
● Support scalp comfort before, during, and after chemical services
● Create a more comfortable client experience

3

Who is ScalpPrep+ designed for?

ScalpPrep+ is ideal for clients receiving:
● Color
● Bleach
● Blonding services
● Highlights & balayage
● Lighteners
● Relaxers
● Perms
● Smoothing treatments
● Any direct-to-scalp chemical service


It is especially beneficial for clients with:
● Sensitive scalps
● Itchy, dry, or irritated scalps
● Scalp sensitivity from previous color services
● Bleach or lightener sensitivity
● PPD sensitivity
● Post-treatment or compromised scalps
● Anyone who wants a more comfortable salon experience

4

How does ScalpPrep+ work?

ScalpPrep+ combines multiple comfort-support technologies to help prepare the scalp before processing begins.

Key technologies include:
● Symsitive® 1609 – Helps reduce sensations of burning and stinging in as little as 3 minutes.
● Hairmimics® Boost – Helps replenish essential scalp lipids to support the scalp barrier.
● Symcalmin® – Oat-inspired technology that helps soothe irritation and support long-lasting scalp comfort.
● Lecigel® – Provides an immediate cooling sensation while enhancing ingredient delivery.
● Botanical Complex – Featuring Rosemary, Green Tea, Pumpkin Seed, Turmeric, Saw Palmetto, Red Clover, and Genista to support overall scalp wellness.

5

Will it interfere with my color or bleach?

No. ScalpPrep+ was designed to integrate seamlessly into professional chemical services.

● No mixing required
● No additives
● No formula adjustments
● Does not affect processing time
● Does not interfere with color results

Simply apply before the chemical service begins.

6

How do I use ScalpPrep+?

1. Start with a quadrant parting.
2. Apply ScalpPrep+ directly onto scalp partings in 1–2 inch subsections throughout each quadrant.
3. Distribute evenly to create a thin protective layer.
4. Allow to dry for 2–3 minutes.
5. Proceed with your normal color or bleach application. No rinsing is required.

7

Does it increase processing time?

No. The product dries in approximately 2–3 minutes and does not change your existing service timing.

8

Can I use it with bleach?

Yes. ScalpPrep+ was specifically designed to support comfort during bleach and lightening services, where clients are most likely to experience burning, stinging, or irritation.

9

Can it be used with permanent color?

Absolutely. ScalpPrep+ is compatible with permanent color, demi-permanent color, high-lift color, bleach, relaxers, smoothing treatments, perms, and other professional chemical services.

10

Does it replace bond builders?

No. Bond builders are designed to help protect and strengthen the hair.

ScalpPrep+ is designed to support the scalp by helping maintain comfort and supporting the scalp barrier before chemical services. They work on different parts of the service and can be used together.

11

Which clients benefit the most?

ScalpPrep+ is especially valuable for clients who:

● Say their scalp "always burns"
● Feel anxious before bleach appointments
● Have experienced irritation during previous services
● Book frequent blonding appointments
● Have naturally sensitive skin
● Receive longer corrective color services

12

What ingredients support scalp comfort?

ScalpPrep+ features:
● Symsitive® 1609
● Hairmimics® Boost
● Symcalmin®
● Lecigel®
● Ceramide NG
● Vegetable Cholesterol
● Castor Oil
● Olive Oil
● Macadamia Oil
● Aloe Vera
● Green Tea
● Pumpkin Seed
● Rosemary
● Saw Palmetto
● Red Clover

These ingredients work together to help support scalp comfort and a healthy scalp environment.

13

Why should I add ScalpPrep+ to my service menu?

Because clients remember how the appointment felt. A more comfortable color experience can help:
● Reduce anxiety during processing
● Improve overall client satisfaction
● Increase confidence during longer services
● Encourage repeat appointments
● Differentiate your salon experience

Comfort has become part of premium service.

14

Is ScalpPrep+ only for sensitive clients?

No. While it's an excellent choice for sensitive scalps, ScalpPrep+ was designed as a professional service enhancement for every chemical service—not just when discomfort is expected. Many stylists incorporate it as a standard pre-service step for bleach and direct-to-scalp color.

15

Can I retail ScalpPrep+?

ScalpPrep+ is a professional-use product designed primarily as an in-salon service. It creates value by elevating the client experience and can be positioned as a premium add-on or included in chemical service protocols.

16

Pro Tip

Add a few drops of ScalpPrep+ to your fingertips before beginning the color application to help minimize fingertip staining while applying direct-to-scalp color.

17

The Stylist Takeaway

ScalpPrep+ helps transform chemical services from something clients simply tolerate into something they feel comfortable coming back for. Comfort starts before color.

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